The vital role of ParaMed’s Patient and Family Advisory Council
As ParaMed continues to grow the volume of care and services we provide, serving more than 65,000 clients across Canada each year, the vital partnership with our Patient and Family Advisory Council (PFAC) remains central to our mission of providing people with the care they need, wherever they call home.
Our dedicated PFAC (also known as the Council) volunteers, who include past and present patients and family members, offer invaluable insights and personal experiences. Their feedback helps co-design new programs and refine existing ones, with a focus on patient-centered care.
In the past year, thanks to the Council’s input, we have made several meaningful improvements our work
- We have upgraded our approach to communicating with patients in community clinics and made appointment scheduling smoother and more efficient
- For patient-facing medication safety materials, language is more user-friendly to help patients understand important information
- Our updated interview process helps us better identify compassionate and dedicated candidates for our care teams
- We have strengthened our patient ‘Welcome Calls’ to make sure new patients understand their care plan, how ParaMed operates, and how to get answers to their questions
- Contributed patient voices to the Ontario Palliative Care Network’s Model of Care Guidance Document and to Ontario’s Convenient Care at Home Act (2023)
Recruiting new ParaMed PFAC members
ParaMed’s PFAC is recruiting new members. The Council plays a critical role in ensuring that patient and family perspectives drive the decisions that impact patients’ experiences
ParaMed leaders value this collaboration with patients, clients, and family caregivers. Click the links below to hear from some of our team as they share their experiences working together with the Council, and how this partnership has made a positive impact.
- Martin, Director of Operations, highlights how our collaboration with the PFAC has led to better scheduling for patients in our community clinic.
- Sarah, Director of Talent Acquisition, shares how the Council’s advice has enhanced our recruitment process, ensuring we are better able to find Personal Support Workers whose skills are aligned with our commitment to patient-centered care.
- Katarina, Chief Nursing Executive, emphasizes the significant impact of the PFAC’s collaboration with ParaMed leaders on the quality of patient-centered care we provide, across the organization.
If you are passionate about improving home health care and want to make a difference, consider joining our Patient and Family Advisory Council. You can email PFAC@paramed.com or to learn more and express your interest, visit our website by clicking here: ParaMed Patient and Family Advisory Council