Privacy

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ParaMed’s Privacy Officer is responsible for the following:

  • Promote Organizational compliance with Ontario’s Personal Health Information Protection Act (PHIPA) and the Federal Personal Information Protection and Electronic Documents Act (PIPEDA).
  • Provide Operational support for requests to access and modify personal information and issues concerning personal information
  • Work with the Office of the Information and Privacy Commissioner during an investigation of a privacy complaint against the organization.
  • Promote activities to foster privacy and security awareness and compliance within the organization.
  • Collaborate with legal counsel in handling any Privacy Office investigations of the organization regarding privacy.

Please contact ParaMed’s Privacy Officer at:

Privacy_Officer@extendicare.com

ParaMed’s Privacy Statement

ParaMed Home Health Care (Extendicare) respects the privacy of our residents and clients. We are committed to protecting the confidentiality of your personal information. Here are the 10 principles that we follow as outlined in our Privacy Policy.

1. We have clear accountability for personal information

ParaMed is responsible for the personal information it holds, and adheres to several policies related to privacy and the confidentiality of resident and client information. ParaMed’s Privacy Officer oversees compliance with the following privacy principles.

2. We are clear about the purposes for the collection of personal information

When ParaMed collects your personal information, we will identify (and if requested, explain) the purposes for the collection at or before the time of collection. These purposes include: direct client care, administration, statistics, facilitating appointment scheduling and reminders, and compliance with legal and regulatory requirements.

3. We ask for consent for the collection, use, and disclosure of personal information except where inappropriate and unnecessary

Your knowledge and consent (or that of your legally authorized representation) are required for the collection, use or disclosure of your personal information.

4. We limit the collection of personal information

ParaMed will limit the collection of personal information to that which is necessary for the purposes identified. Information will be collected by fair and lawful means.

5. We use personal information only for the purposes you consented to unless the use for disclosure is permitted or required by law

ParaMed will not use or disclose your personal information for purposes other than those for which it was collected, unless your consent, or as permitted or required by law. ParaMed will keep the information only as long as is necessary to fulfill those purposes.

6. We endeavor to maintain complete and accurate information

To the extent reasonably possible, ParaMed will take steps to ensure that your personal information is as accurate, complete, and up-to-date as necessary for the purposes for which ParaMed uses it

7. We take steps to safe guard the personal information we hold

ParaMed will protect your personal information with security safeguards appropriate to the sensitivity of the information.

8. Our privacy policy and practices are available upon request

Upon request, ParaMed will provide you with specific information about our policies and practices relating to the management of personal information.

9. You have the right to know what personal information we hold about you and the right to request access to it

Upon request, ParaMed will inform you of the existence, use and disclosure of your personal information and give you access to that information at a reasonable cost and within a reasonable time. You may challenge the accuracy and completeness of the information and have it amended as appropriate

10. We respond to concerns and questions

If you have any inquiries, requests, or complaints regarding ParaMed’s privacy practices, please contact ParaMed’s Privacy Officer by e-mail at Privacy_Officer@extendicare.com or by phone at 905-730-6208 or in writing at:

ParaMed Home Health Care
Privacy Officer
3000 Steeles Avenue East
Markham, Ontario
L3R 4T9